Meeting/Event Information

Please join us as Alexandra Glumac provides an engaging presentation that will assist the inspector daily:

Morning Session  

Empowerment in the Workplace: Empowering the Burnout Professional

It is not uncommon for the typical municipal employee to feel overwhelmed and burned out at work. With numerous competing demands, high stress obligations and frequent stressful interactions with external customers, morale on the job becomes compromised. As such, job productivity can decline and work quality may suffer.

This workshop is designed to give employees a much needed and deserved “boost.” Special emphasis will be paid to incorporating strategies to rejuvenate the fatigued employee as well as understanding burnout and changing negative, self-defeating attitudes or perceptions into a positive, morale-building frame of mind.

·        Purpose of Work

·        Being & Becoming

·        Stages of Burnout

·        Principles of Empowerment

·        Empowerment Strategies

·        Creating PEACE in the Workplace

·        Conclusion/Wrap-up

This workshop will include insightful and didactic discussions, use of media and hands-on activities.

Lunch will be provided

50-50 Raffle Tickets are available $1.00 a piece or 6 for $5.00

.6 CEU's will be provided

Afternoon Session

Effective Interactions with Difficult Customers

Regardless of the position or number of years on the job, a new employee or a veteran worker, all employees could benefit from a tune-up of customer service interpersonal skills.  The foundation of good customer service and a solid, well-functioning team is effective communication. Without effective communication, these aspects cannot exist.

·         Defining Customer Service

·         Three V’s of Communication

·         Types of Communication

·         Evaluating Customer Service Quality

·         Essential Listening Skills

·         Conflict Resolution Skills

·         Skills Practice

This workshop will also include insightful and didactic discussions, use of media and hands-on activities.

Introducing Municipality Intern Tickets

We recognize that many municipalities host interns throughout the year, and we understand that training budgets can be limited. To help support intern development, we are pleased to offer Municipality Intern Tickets—a special opportunity to attend our event for just $25.00, which covers the cost of the meal. The event itself will be provided at no additional charge.

Each municipality may purchase one Intern Ticket per calendar year. If a second Intern Ticket is requested within the same year, the full event cost will be billed to the individual submitter.

To ensure availability, we are making five (5) Intern Tickets available for each training event. 

Our goal is to enhance the internship experience and provide meaningful exposure to municipal operations through this opportunity.

****Please Note:  No Intern Tickets will be available for our annual December Meeting****